Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards.
  • Goods damaged due to misuse or carelessness.
  • Customised items.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:

  • Signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cruachdesign.ie.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. Please note, imperfections are characteristic of the use of Corten Steel patina and Liquid Metal Application, items will be assessed and exchanged or refunded only if it deemed defective or damaged. If you want to arrange and item exchange, send us an email at info@cruachdesign.ie.

Please always contact us prior to returning any product. Failure to do so may result in loss.

Our return address is:

Cruach Design, Clonard, Ballymahon, Co. Longford, Ireland N39 R2T9.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@cruachdesign.ie for questions related to refunds and returns.